Carriage House Realty in Athens, GA

I don’t have much experience with the office staff directly (but when I’ve called they’ve been helpful, overall) so this review is mainly for the resident portal and maintenance staff. I’ve lived here 3 years and my maintenance requests are consistently taken care of in a timely manner and I’ve never had a poor experience with them. Does my rent increase every year? Yes. That sucks, but hey, thats a different systemic issue. Overall, a pretty good property management company who communicates well through email.

I have been super happy regarding carriage house realty. My experience renting one of their properties, has been excellent. Some of the best things about renting through them are: The very quick response to my maintenance requests. And, not just the quick response, but the technicians are super friendly as well. Also, their customer service. I do find that emails or messages through the app/online portal are the quickest ways to get a response. An especially large shout out to Mr. Riner, who has been super helpful each time I've had to renew my lease. Finally, extremely fair rent increases. I am very happy where I'm at. Tyvm.

Great experience with Carriage House! They are all a great group of people that are helpful, kind and knowledgeable, no surprise they have been in the business for over 45 years! So thankful for their expertise when renting in Athens!

The maintenance team came within two hours of putting in a request and calling about a leak. They fixed it pretty quickly also. The lady on the phone (I think her name was Kirsten?) was very kind and kept me updated about the maintenance situation. Every time I’ve come to the office, the lady at the front desk has also been very helpful. My one complaint is that it can be difficult to get a hold of anyone on the phone sometimes and a roommate has told me they don’t return her calls sometimes when she leaves a message.

Our overall experience the last three years has been very good with Carriage House Realty. My daughter and her roommates always experienced quick responses to repair needs and appreciated notices sent by the realty company to remind them to bring items in during storms or to run the taps in case of freezing. The rent was reasonable and the girls made great memories in the Pineview Community. We did have a question when the girls were moving out regarding their deposit, but Riner Gay, an associate broker at the company, was able to help us with our concerns. We have been so pleased with Carriage that I encouraged a friend to have her son rent from them as well!